Returns & Refunds Policy

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At Thee Marq 001, we take pride in creating premium-quality apparel and want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

This Returns & Refunds Policy outlines your rights under the Australian Consumer Law (ACL), as well as our change-of-mind return policy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Change of Mind Returns

If you've changed your mind, we accept returns on eligible full-priced items within 30 days of receiving your order.

To be eligible, items must:

• Be unworn, unwashed and unused.
• Be in their original condition.
• Have all original tags attached.
• Be returned in the original packaging where possible.
• Be free from marks, stains, fragrances, pet hair or damage.

Items returned that do not meet these conditions may be declined and returned to you.

Sale Items

Sale, promotional, clearance and marked-down items are final sale and cannot be returned for a refund or exchange unless required under Australian Consumer Law.

Exchanges

We offer exchanges for a different size or colour, subject to availability.

If your preferred item is unavailable, you may choose to receive:

• A store credit; or
• A refund where required under Australian Consumer Law.

Faulty or Incorrect Items

If you receive an incorrect item or believe your product is faulty, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the fault

We'll assess your claim as quickly as possible.

Where a product is confirmed to have a manufacturing fault or major defect, we'll provide an appropriate remedy in accordance with Australian Consumer Law, which may include:

• Repair
• Replacement
• Refund

Normal wear and tear, accidental damage, misuse or failure to follow care instructions are not considered manufacturing faults.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

• Gift cards
• Downloadable digital products
• Personalised or customised items
• Worn, washed or altered garments
• Items without original tags
• Items damaged after delivery due to misuse or improper care

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

If your item is confirmed to be faulty, incorrect or covered under Australian Consumer Law, Thee Marq 001 will cover reasonable return postage costs.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost or damaged in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Store Credit

Where offered, store credit:

• Is issued electronically.
• Is valid for three (3) years from the date of issue unless otherwise required by law.
• Cannot be exchanged for cash.
• May be used across eligible purchases on our website.

How to Lodge a Return

To request a return, please contact our Customer Care team with:

• Your full name
• Order number
• Proof of purchase
• Reason for the return
• Photos (if the item is faulty or damaged)

We'll provide you with return instructions once your request has been reviewed.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Thee Marq 001

Email: contact@marq001.com.au

Website: www.marq001.com.au