Privacy Policy
Effective
At Thee Marq 001, we are committed to protecting your privacy and handling your personal information
responsibly. This Privacy Policy explains how we collect, use, disclose, store
and protect your personal information when you visit our website, purchase our
products, create an account, subscribe to our communications or otherwise
interact with us.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs).
By accessing our website or using our products and services, you acknowledge that
you have read and understood this Privacy Policy.
1. What This Privacy Policy
Covers
This Privacy Policy applies whenever Thee Marq 001 collects, stores, uses, processes
or discloses your personal information, whether online, in-store, through
customer support or via any other interaction with our business.
It applies to information collected through:
- Our website
- Customer accounts
- Online purchases
- Customer service enquiries
- Email communications
- Marketing subscriptions
- Social media interactions
- Promotional events and
competitions - Any other services operated
by Thee Marq 001
This Privacy Policy does not apply to third-party websites, payment providers or other
businesses that operate independently from Thee Marq 001. We encourage you to review their privacy policies before providing them with your personal
information.
2. Who We Are
Thee Marq 001 is the organisation responsible for collecting and managing your personal
information.
Where this Privacy Policy refers to "Thee Marq 001:, it means the business operating the Thee Marq 001 brand.
As the organisation collecting your information, we determine why and how your personal information is processed and take reasonable steps to ensure it is
protected in accordance with Australian privacy laws.
3. What Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information.
Identity Information
This may include:
- Full name
- Date of birth (where
required) - Username
- Customer account details
Contact Information
Including:
- Email address
- Mobile phone number
- Postal and delivery
addresses
Order Information
When you place an order we may collect:
- Products purchased
- Order history
- Payment status
- Delivery information
- Returns and exchanges
- Gift purchases
Please note that we do not store your complete credit card or debit card
details. Payments are securely processed through trusted third-party payment
providers.
Account Information
If you create an account with us we may store:
- Account preferences
- Wishlist items
- Saved addresses
- Purchase history
- Loyalty or promotional
participation (where applicable)
Customer Support Information
When you contact us we may collect:
- Emails
- Live chat conversations
- Telephone records where permitted by law
- Customer service enquiries
- Feedback
- Product reviews
Technical Information
When you use our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies
- Session data
Marketing Preferences
We may collect information about:
- Newsletter subscriptions
- Promotional preferences
- Communication preferences
- Event registrations
- Competition entries
Social Media Information
Where you interact with our official social media pages, we may collect information you choose to make available, including comments, messages, tags and publicly
available profile information.
4. How We Collect Your Information
We collect your personal information in several ways.
Directly from You
Including when you:
- Purchase products
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in competitions
- Complete online forms
- Leave reviews
- Follow or engage with us on social media
Automatically
When you visit our website we may automatically collect certain information through cookies and similar technologies, including browsing activity, pages visited,
referral sources and website performance data.
From Third Parties
We may receive information from trusted third parties including:
- Payment providers
- Delivery partners
- Fraud prevention providers
- Marketing platforms
- Analytics providers
- Social media platforms where
permitted
Any information obtained from third parties will only be collected where legally
permitted.
5. Why We Collect Your
Personal Information
We collect and use your personal information to operate our business and provide you with the best possible customer experience.
This includes:
- Processing and delivering your orders
- Managing your customer account
- Processing payments
- Providing customer support
- Responding to enquiries
- Managing returns, refunds and exchanges
- Improving our products and services
- Personalising your shopping experience
- Sending order confirmations and delivery updates
- Detecting and preventing fraud
- Complying with legal obligations
- Maintaining website security
- Conducting internal reporting and business analysis
- Sending promotional communications where you have consented or where permitted by law
We only collect personal information that is reasonably necessary for these purposes.
6. Marketing Communications
If you subscribe to receive updates from Thee Marq 001, we may send you information about:
- New product launches
- Exclusive collections
- Limited releases
- Promotions
- Events
- Brand news
- Competitions
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send you important service-related communications regarding your orders, returns, account security or other essential updates.